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Shipping & Returns

 

RETURNS POLICY

 

You may return any item/s within 14 days of delivery for a full refund if there is in any way a fault with the product. For any other reasons we do not refund, but gladly we will exchange Any item/s purchased on-line these items must be unworn.

 

Should you wish to exchange for an alternative size or style, please enclose with your goods a postage paid self addressed bag sufficient to return your purchase to you. All postage costs will be covered by the customer. 

 

The Alpine Bear will pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item). A full refund or new item will be sent to the customer. We must receive the item within 14 days after you have received it. You cannot request a refund / exchange, if it has been longer than 14 days after you have received the item/s.

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund far more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

 SHIPPING  

 

WITHIN AUSTRALIA

 

We deliver products Australia wide using Australian Registered Express Post. Free Shipping Australia wide. 

 

Once the purchase has been made, and the funds have been appropriately received by us, we will ship the product to you as soon as it is made for you. Registered Express Post promises next business day delivery, so it is swift and reliable. 

 OVERSEAS

We can ship to most countries.

For international shipping we will use Australian Post. Once you have placed your order we will confirm with you the price of shipping. For NZ, The USA and Canada a shipping fee of $20.00 applies. For the UK and everywhere else a $25.00 shipping fee applies.

There may be taxes / duties applicable upon delivery in your country, the customer is responsible for these taxes / duties. 

 

 

TRANSACTIONS

 

We only accept Australian Dollars (AUD) for all transactions.

 

 

 

CUSTOMER SERVICE POLICY

 

Orders are dispatched as soon as full payment has been reconciled with us. If any unforseen problems arrive we will contact you immediately. Alternatively, if you have any questions, please don't hestitate to contact us.

 

 

 

PRIVACY POLICY

 

The Alpine Bear is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all. The Alpine Bear uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from The Alpine Bear only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. 

 

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. 

 

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

 

 

 

CUSTOMER TRANSACTION SECURITY

 

When purchasing from The Alpine Bear your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at info@thealpinebear.com

 

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